标签：#Incident Response

Sean Klein discusses why "human error" is a dangerous myth in complex systems. Sharing the inside story of Azure’s 2023 global WAN outage, he explains how modern incident analysis looks past the "Five Whys" to uncover systemic issues. Learn how engineering leaders can move away from blame, improve Standard Operating Procedures, and design resilient systems that actively protect their engineers. By Sean Klein

Kyle Lexmond explains how to handle the high-pressure environment of severe production outages. He discusses the critical distinction between mitigation and root-cause resolution, sharing personal experiences from harrowing incident rooms. He shares valuable operational strategies on overcoming cognitive overload, establishing blameless cultures, and optimizing systems for faster recovery. By Kyle Lexmond