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One of the most common assumptions in engineering leadership is that a rising number of reported incidents signals declining system reliability. However, a recent article from Great Circle argues that the opposite is often true: an increase in incident counts may actually indicate that an organization's incident management culture is improving. By Craig Risi
Artificial intelligence is rapidly changing how engineering teams respond to production incidents, offering the ability to summarize incident channels, analyze unfamiliar code, suggest remediation steps, generate pull requests, and increasingly assist with diagnosis. By Craig Risi
Sean Klein discusses why "human error" is a dangerous myth in complex systems. Sharing the inside story of Azure’s 2023 global WAN outage, he explains how modern incident analysis looks past the "Five Whys" to uncover systemic issues. Learn how engineering leaders can move away from blame, improve Standard Operating Procedures, and design resilient systems that actively protect their engineers. By Sean Klein
Kyle Lexmond explains how to handle the high-pressure environment of severe production outages. He discusses the critical distinction between mitigation and root-cause resolution, sharing personal experiences from harrowing incident rooms. He shares valuable operational strategies on overcoming cognitive overload, establishing blameless cultures, and optimizing systems for faster recovery. By Kyle Lexmond